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Monitoring & Control

Does Beanbag Cool support communication with third party BMS systems or can it be integrated with one?

No. Beanbag Cool works on Wi-Fi and does not support Backnet, KNX, Modbus or other protocols used with BMS.

Beanbag Cool has a proprietary web / mobile app for control and monitoring.

Which mobile platforms does the Beanbag Cool app support?

Will the thermostat still work if Wi-Fi / internet connectivity is lost?

If internet or Wi-Fi connectivity is lost, the commissioned thermostats will continue to function as a standalone device to provide you thermal comfort. However, control and monitoring will not be available via the mobile/Web app. The thermostat will automatically reconnect to Wi-Fi once the network is restored.

Will the thermostat still work if Wi-Fi / internet connectivity is lost?

If internet or Wi-Fi connectivity is lost, the commissioned thermostats will continue to function as a standalone device to provide you thermal comfort. However, control and monitoring will not be available via the mobile/Web app. The thermostat will automatically reconnect to Wi-Fi once the network is restored.

I cannot change the settings on the device locally, post commissioning?

Check if local control has been disabled via mobile / web app.

To verify, press any button on the device, a lock symbol will appear on the product display indicating that control has been disabled. (applicable for Beanbag Cool 600 thermostat series only).

What happens when two concurrent users with similar control privileges try to change the same setting at the same time?

The last command received by the thermostat will take effect.

How can I enable local control through thermostat?

Via mobile / web app

What does the sensor communication failure icon indicate on the mobile/web app?

The icon may indicate one of the following:

  • Thermostat not within BLE range of the external temperature sensor.
  • External sensor battery discharged.
  • Incorrect MAC ID/serial number of the sensor entered during pairing

The low battery symbol appears on the mobile/Web app even after I have replaced the sensor battery?

It may take 24 hours for the symbol to disappear.

What happens if the device is powered off during the scheduled Wi-Fi credential update?

The update will be applied to the device when power resumes after the scheduled time.

If I have changed my router credentials, what will be the impact on my connected devices?

Before you change the router credentials, you must update the Wi-Fi credentials of the connected devices via web/mobile app or else the devices will go offline.

Can I create a schedule for only one day in the week?

No, you can only create a weekly schedule.

How can I enable or disable schedules via web/mobile app?

Yes, but only through the web app.

Can I override a running schedule?

Yes, but it will be applicable only for the currently scheduled time interval. After that the schedule will continue as defined.

Can I set Customize mode when creating a schedule?

No

For 600 series, you can set ON (Comfort), OFF and Away modes.

For 500 series, you can set ON (Comfort) and OFF modes.

How many time intervals can I schedule in a single day?

Maximum 6 and minimum 1 time intervals can be defined in a day schedule.

Will my device switch to Economy mode, if already running on a pre-defined schedule?

Yes, if enabled.

What will be the status of my device, when I remove the keytag card?

Device will automatically switch to Away mode and all control (remote and local) will be disabled.

What will be the status of my device, when I insert the keytag card?

Device will automatically switch to Comfortable setting in Comfort mode by default.

Can I limit the range of operation in the thermostat?

Yes. Under Device settings, in the Mobile/web app, you can limit the range of control in both Comfort and Customise mode. You cannot change these settings on the thermostat locally.

What is Away mode?

Choose this mode, when rooms or properties are left vacant. This will maintain a fixed temperature and circulation of air in the room to protect your assets.

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